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Dear Ray

At a time when we, as consumers are quick to criticize, we want to offer acclamations to you and Transco American Claims for representing us and settling our recent fire claim. All we can say is that you did an exemplary job…above and beyond what we expected!

Prior to the fire we sustained, we had not heard of “public adjusters”. Because we were in the middle of a family situation and other matters that required our total time and energy, we knew we could not devote the necessary resources to settle the claim. Most important, we realized that it would take more knowledge than we possessed to settle the claim to our best advantage. Therefore, we hired you and Transco American Claims to do the job. Without a doubt, it was one of the best professional decisions we have made.

We have the highest praise and commendation for you. You did exactly what you said you would do! Our claim was settled in a timely and professional manner. You provided regular status reports. You utilized your superior knowledge to obtain a fairer settlement than we could have received on our own. We can say without hesitation, that we received the most professional, courteous, and exemplary service; above and beyond our expectations.

Today, when exceptional service and professionalism are invaluable, we believe that you and Transco American Claims exemplify these characteristics and much more. Thank you, thank you and thank you for a job extraordinarily done.

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